Dealing with difference: Empathetic Team Management and Conflict Resolution
Course details
About the course
With varying personalities, ethnicities and personal beliefs, a good team and office culture can become difficult to sustain. Mishandled conflict can quickly turn into personal dislike, teamwork can break down and talent may be wasted as people disengage from their work and leave.
Learning how to manage conflict is an important skill for anyone who works in a team, deals with customers or has a supervisory role. This workshop will enhance your ability to recognise and address harmful behaviours, so you can avoid the dreaded label of a “toxic workplace”. It can be adapted and delivered specifically for your team at our campus or at your workplace. There is no extra fee, however a minimum of six participants is required.
On completion of this workshop, participants will be eligible to receive one of our digital badges which can be displayed on LinkedIn profiles or in email signatures. Find out more about these badges here: Displaying professional expertise with Ara’s digital badges - Ara
Who is it recommended for?
New managers and team leaders, staff members or teams of staff.
Grow in these areas
- Identifying the many faces of conflict
- Defining conflict
- Understanding the impact of conflict
- Conflict personality types
- Assertive speaking
- Conflict resolution strategies
Fee: $475 + GST
Available in: Christchurch and Timaru
About the provider
Ara Institute of Canterbury is recognised as one of New Zealand’s leading tertiary institutes. Specialising in applied, vocational and professional training, it offers more than 150 courses from foundation to postgraduate level.
Ara caters to a diverse range of learners; from school leavers and career changers to professionals wanting to upskill and individuals seeking to re-enter the workforce.
All Ara students benefit from the Ara Advantage: relevant courses, taught by inspirational mentors in real-life learning environments. Almost every Ara programme includes work-integrated learning. Work placements, apprenticeships, industry-based projects and internships ensure students are work-ready when they graduate.
Across its six campuses, Ara’s dedicated tutors and non-academic staff support students throughout their study journey. A comprehensive range of student services - such as financial assistance, learning support, health and wellbeing services, accommodation, childcare and student events – contributes to the success of every student.
It also has six additional small community hubs which deliver free digital upskilling and personal development courses.