Course details

New Zealand Certificate in Business (First Line Management) (Level 4)
NZQF Level 4

About the course

The purpose of this qualification is to provide New Zealand business entities with people who can manage effective teams when employed in first line management roles.

Graduates of this qualification will benefit New Zealand business entities by managing teams to achieve organisational goals.

Graduates of this qualification will be able to manage teams in an effective manner in a bi- and multi-cultural environment.


Graduates of this qualification will be able to:

- Technical knowledge and skills: Manage work flows in an operational context to achieve team objectives, Assess against agreed criteria and respond appropriately to achieve operational objectives.
- People skills: Motivate and involve a team to achieve the team's objectives and contribute to the entity's objectives, Communicate to develop relationships with team members and stakeholders, Manage relationships within a team to sustain a productive workplace environment, Promote an inclusive environment to value diversity for positive performance for the entity.
- Affective skills: Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team.
- Business environment: Adapt leadership styles for effectiveness in different environments, Comply with internal policies, legislation and other external requirements for the entity.

Entry requirements

Students should be in a position to lead a team in a project in their volunteer or paid role.

*This course is not available to international students.

About the provider

WILSS is a charitable trust delivering a range of programmes to enhance personal development and help build better leaders in the community, in the volunteer sector and the workplace.

Our organisation is registered with the New Zealand Qualifications Authority (NZQA) and our certificates are nationally recognised. 

Since 1989 we have built a reputation for providing a supportive learning environment, first class facilitators and industry contacts across New Zealand.  We have strong relationships with key organisations, ensuring our participants benefit from industry experience, practical skill application and the development of employment networks.

WILSS has active working partnerships with the University of Waikato, Sport Waikato, Skills Active, NZQA and other leading industry groups.

After more than 30 year of service in the community we feel very proud to be providing volunteer and leadership education to the changing communities of Aoteaoroa New Zealand. 


From November 2019 we are trading as Waikato Institute for Leadership & Sport Studies