New Zealand Diploma in Hospitality Management (Level 6)

• Manage and develop hospitality staff to ensure positive customer experiences
• Select and apply a range of communication, consultation, negotiation and reporting strategies to facilitate positive staff relationships in hospitality management situations
• Analyse and apply financial management techniques to attain productivity, yield and profitability requirements for a hospitality operation
• Select and apply a range of strategic solutions, in response to changes in the hospitality business environment, in order to maintain or improve hospitality business performance
• Plan and develop future business strategies that encompass financial management, product development, sales and marketing and continuous improvement processes in a hospitality environment.

HTM601 Contemporary Tourism

This paper expands students’ knowledge of theories, illustrated with practical examples, about tourism and hospitality, and to consider issues such as ecotourism, sustainability and authenticity in tourism. In these issues the focus widens from elements of whole tourism systems to the interactions of these systems with their environments.

HTM606 Financial Management for Business

To enable the student to use financial and operating information for management in planning, control, evaluation and decision making. To develop the skills for understanding, interpreting and using management accounting and other financial information in tourism and hospitality environments.

HTM607 Employment Relations and Law for Tourism and Hospitality

To introduce students to, and expand their knowledge of, the complex legal environment in which they operate and the implications of this on hotel and tourism businesses. Students will understand relevant legal concepts and apply them to customers and staff in their tourism and hospitality organisations. The paper will cover employment relations and relevant consumer legislation.

HTM608 Entrepreneurship

To equip students with knowledge, skills and conceptual frameworks that assist in recognising and assessing inputs to the entrepreneurial process, in planning and creating a new venture, and in managing it successfully through establishment and growth. To explore evolution of the entrepreneurial process in the context of tourism, hospitality and business contexts.

HTM610 Facilities Management in Hospitality

Students will be able to analyse and apply management techniques to attain productivity, yield and profitability requirements for a hospitality operation. Plan and develop strategies to manage property and product within the business environment.

MAN632 Operations Management

This paper provides students with an understanding of the management function in relation to the production of goods and services. Students will gain knowledge of the practical realities of operations management and how it contributes to the overall management of the organisation in a hospitality, tourism and / or business context.

MAN633 Human Resource Development

Students will understand the roles, functions and applications of Human Resource Management within contemporary New Zealand hospitality, tourism and business organisations.

MKT676 Services Management and Marketing

This paper will develop students’ ability to link the issues and concepts that have been explored in previous papers. Students will develop effective operations strategies and service management techniques for tourism and hospitality organisations.