This course is not currently available.
Southern Institute of Technology logo

New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel

Course details

New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel
NZQF Level 3

About the course

Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills, to enhance the visitor experience
Apply workplace practices required of a tourism or travel workplace including: teamwork, timeliness, and compliance with relevant Acts and health and safety legislation
Graduates with the Visitor Experience strand will also be able to:
Proactively engage with and support visitors to enhance their visitor experience, through using in-depth local knowledge on destination attributes and tourism offerings for their region
Graduates with the Tourism and Travel strand will also be able to:
Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience
Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within

If you want to show and enhance the best of what tourism in New Zealand has to offer then the New Zealand Certificate in Tourism (Level 3) with strands in Visitor Experience, Tourism and Travel is for you.

You will be able to work in the tourism or travel industry and provide visitor support and experience enhancement with the skills that you develop in this course.

The aim of the New Zealand Certificate in Tourism (Level 3) is to provide the tourism and travel industry with individuals who can support and enhance the visitor experience and through their skills and knowledge uphold the importance of tourism to the New Zealand economy.

The qualification will benefit the community by enhancing New Zealand tourism visitor experiences and bring economic benefits to the country.

You will learn:

  • Customer service and sales skills
  • Workplace practices
  • Visitor experience enhancement and engagement
  • Cross-cultural communication
  • New Zealand tourist destinations
  • Importance of the tourism and travel industry
Note: SIT do not currently offer the Aviation strand of this New Zealand Certificate
Implement basic customer service skills, applying appropriate communication, literacy and numeracy skills, to enhance the visitor experience
Apply workplace practices required of a tourism or travel workplace including: teamwork, timeliness, and compliance with relevant Acts and health and safety legislation
Graduates with the Visitor Experience strand will also be able to:
Proactively engage with and support visitors to enhance their visitor experience, through using in-depth local knowledge on destination attributes and tourism offerings for their region
Graduates with the Tourism and Travel strand will also be able to:
Apply knowledge of major New Zealand tourism destinations in terms of characteristics relevant to visitors to enhance the visitor experience
Recognise the importance of the tourism and travel industry to the New Zealand economy, including the structure and operations of the New Zealand inbound and outbound tourism and travel industries to demonstrate an understanding of the context they work within
Note: SIT do not currently offer the Aviation strand of this New Zealand Certificate

Compulsory 

497 Demonstrate knowledge of workplace health and safety requirements

18226 Apply cross-cultural communication for the tourism industry

18237 Perform calculations for a tourism workplace

23759 Provide customer service experiences in a tourism workplace

23768 Describe the legal rights and responsibilities of employees and employers in a tourism workplace

23769 Demonstrate knowledge of the sales function within a tourism workplace

25352 Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

Visitor Experience Strand 

23764 Demonstrate verbal communication skills in a wide range of tourism contexts

18228 Demonstrate knowledge of specific New Zealand regions as tourist destinations

Tourism and Travel Strand

18211 Demonstrate knowledge of Australia as a visitor destination

18212 Demonstrate knowledge of New Zealand as a tourist destination

25504 Demonstrate knowledge of retail travel operations

24729 Demonstrate knowledge of world tourist destinations

31070 Explain the importance of Māori place names and use of reo Māori greetings and farewells in tourism

US23766 Demonstrate knowledge of the tourism industry

About the provider

Southern Institute of Technology (SIT) provides quality tertiary education and training across a wide range of subjects and qualifications. From certificates to postgraduate studies, we offer NZQA programmes for students to learn at a level and pathway that suits them.

We are home to the Zero Fees Scheme and are the only tertiary provider in New Zealand to offer a no tuition cost education to domestic NZ students for every year of study, at all levels.

We offer SIT programmes at campuses in Invercargill, Christchurch, Queenstown, Gore, and online through SIT2LRN Distance Learning.

We also have specialised faculties in music and rural education - MAINZ – Music and Audio Institute of New Zealand (Christchurch) and Telford in Balclutha, South Otago.

Video

External links

Provider's course page