New Zealand Diploma in Information Technology Technical Support

The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. It will equip people for employment in roles such as computer technician, service desk or technical support, or prepare them for further study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.
Businesses, organisations and communities will benefit by having IT Professionals with technical support skills that will be internationally relevant.

NCBT is located in Newton, close to Auckland city centre. It is only a few minutes walking distance to rail, bus and motorway systems.

Our teaching facilities include air-conditioned classrooms, and fully computerized on-line teaching systems.

All our staff have relevant university qualifications and are experienced in their industry fields. Staff also have a commitment to ensuring students receive the best possible educational experience. We also have a full time student welfare service to ensure your stay in Auckland is safe and enjoyable.

Our company has been actively involved in training and consulting to industry since 1993 and has been an accredited provider since 1995.

We offer small, interactive classes that enable us to provide a high level of individual attention needed to help students succeed. At NCBT, learning is a combination of simulated workplace activities, discussions, theory lessons, projects, role-plays and other practical demonstrations. Student performance is assessed in all the above learning situations as well as in class tests and exams.