National Certificate in Mediation (Interpersonal Communications) (Level 4)

This entry level certificate is designed to recognise the ability of the competent learner or junior mediator. However, it can also provide a means of recognising current competency.

The compulsory recognises the underpinning mediation knowledge, and the interpersonal communication skills necessary for people to discuss the advantages and disadvantages of using mediation to clarify issues and resolve disputes within state sector organisations.

The range of standards forming the elective allows for the design of a qualification package that meets the needs of a particular organisation or mediation context.

This qualification leads on to the National Certificate in Mediation (Level 5) [Ref: 0470].

As the largest Industry Training Organisation in the country Skills works across 23 different industries from plumbing, and electrical through to scaffolding, real estate and more. We act as a broker between industry, government and training providers, to develop standard setting qualifications, that will help develop the leaders of tomorrow.

For more than 25 years, we’ve been helping train up the next generation of tradies and professionals. We work with industries to ensure that qualifications provide trainees with the right skills at the right time.