Information Technology (Level 5)
Course details
| NZQF Level | 5 |
|---|
About the course
Every day, we rely more and more on software and technology. Having a career in IT Technical Support means having the right troubleshooting skills to resolve specific problems with a tech product, digital service, and software applications.
There are many opportunities in the IT Technical Support field that you can take on a variety of roles to suit your skills from being a field computer technician, service assistant, helpdesk agent, to working as a technical support professional.
It’s never too late to develop the soft skills you need as an IT technical support specialist from improving your communication approach to enhancing your listening skills. Our course is designed to enhance your situational awareness and technical problem-solving abilities.
Give yourself a great competitive advantage with the right digital technology skills. Sign up today!
PROGRAMME CONTENT INCLUDES:
- IT technical and core skills
- Professional, ethical and legal principles and practices
- Interpersonal communication, problem solving and decision making
- Mobile devices
- Networking technology and trouble shooting
- Computer hardware, operating systems, application
- Virtualisation and cloud computing
- Security software
- Information systems concepts to enhance organisational processes and systems
- Data administration, storage and retrieval
- Interactive digital media and software development
- IT career pathways
- And much more!
QUALIFICATIONS AVAILABLE:
Entry requirements
All students who wish to enrol must go through a selection interview process. Participants who meet this eligibility are able to take part in these programmes:
- Aged 16 years and above and left school
- Commitment to completing the qualification
- Commitment to move to higher level education on completion of the programme
- Have an appropriate level of literacy & numeracy skill to study at Level 5
- Minimum of Level 3 or 4 Computing qualification or can demonstrate equivalent skills
About the provider
People Potential started in 1991 in Whangārei and today we have campuses in Whangārei, Kaikohe, Papakura and flexible delivery options available in Dargaville and Hamilton.
The business has proved sustainable because of some key factors. The first is the extraordinary group of people who work together. They have the same vision, the same core values and they bring their passion and their hearts to work on a daily basis. They share an implicit belief in the ability of their students to achieve, helping them to find success early and often. Tutors get the opportunity to work alongside some amazing community partners, work with students from all walks of life and have a chance to give back to their community.
People Potential strongly value their stakeholders and thrive on collaboration
Flexible delivery options available in Dargaville and Hamilton.