National Certificate in Gas Marketing, Business and Administration (Customer Support) (Level 3) with strands in Gas Appliances, Gas Connections, Gas Delivery and Measurement Systems, and Gas Emergency Response

The National Certificate in Gas Marketing, Business and Administration (Customer Support) (Level 3) with strands in Gas Appliances, Gas Connections, Gas Delivery and Measurement Systems, and Gas Emergency Response [Ref: 1510] is designed for gas customer support staff who deal with customers, gas industry members, and in some cases emergency services.

The core compulsory section of this qualification, recognises knowledge of: the gas industry in relation to customer support and administration; gas hazards, signs, symbols and terminology; hazards of reticulated gas; the fire triangle and actions to eliminate sources of ignition; gas queries related to gas appliance faults, incidents and events; business relationships with stakeholders; workplace safety; and dispatching resources from, and processing emergency service calls at a contact centre. The core elective offers candidates the flexibility to choose standards from anywhere on the framework.

The strands focus on the skills and knowledge required for specific roles within the gas customer support sector.

Holders of this qualification are able to, from a gas customer support centre, demonstrate the ability to: interact with the public, emergency services, and gas distribution network owners; and respond to gas queries.

This National Certificate could build on or lead to the National Certificate in Contact Centre Operations (Level 3) [Ref: 0643], National Certificate in Business Administration and Computing (Level 2) [Ref: 0008], National Certificate in Business Administration and Computing (Level 3), [Ref: 0633] or lead to the National Certificate in Contact Centres with strands in Senior Customer Service Representative, and Management (Team Leader) [Ref: 0739].

MITO is part of Te Pūkenga Work Based Learning, a subsidiary of Te Pūkenga – New Zealand Institute of Skills and Technology.

We facilitate training for the automotive, commercial road transport, extractives, gas, and logistics industries. We work with learners, their employers and training providers, to ensure people get the best possible opportunities to learn and advance their career, while developing a skilled workforce for the industries we serve.

To enrol in a MITO training programme you must be employed in one of the industries that MITO supports and your employer must be able to support your training, as you will complete your qualification on-the-job. This means you will be learning and earning!