National Certificate in Public Sector Services (Induction) (Level 3)

This qualification is for people who are newly employed in the State Services and reflects the State sector induction programme. It recognises the core knowledge, skills and competencies that underpin State services. These include: the ethics, values and standards of State Service; the legislative context; the structure and organisation of the sector; the Treaty of Waitangi; and the use of information technology in providing State Services.

The elective section is designed to accommodate a wide range of skills that are valued in the State Services, and to recognise that people completing induction programmes will bring with them, and/or develop, a range of competencies, skills and knowledge relevant to their individual roles.

It is a foundation qualification which can lead to a range of qualifications used in the State sector such as: the National Certificates in Public Sector Services (Client/Customer Services) (Levels 3 and 4) [Refs: 0659 and 0660] and the National Certificate in Contact Centre Operations (Level 3) [Ref: 0643], National Certificate in Business (First Line Management) (Level 3) [Ref: 0743], National Certificate in Business Administration and Computing (Level 3) [Ref: 0633], and the National Certificate in Business Administration (Level 4) [Ref: 0634]. It can also lead to agency-specific qualifications such as the National Certificate in Conservation (Ranger) [Ref: 0797] at Level 4, and the National Certificate in Career Practice (Level 4) [Ref: 0428].

As the largest Industry Training Organisation in the country Skills works across 23 different industries from plumbing, and electrical through to scaffolding, real estate and more. We act as a broker between industry, government and training providers, to develop standard setting qualifications, that will help develop the leaders of tomorrow.

For more than 25 years, we’ve been helping train up the next generation of tradies and professionals. We work with industries to ensure that qualifications provide trainees with the right skills at the right time.