Certificate Of Approval (COA)
Course details
About the course
Certificate Of Approval (COA) Security work can be fast-moving and unpredictable. This training helps you stay calm, make good decisions, and handle conflict in a safe and professional way. It also shows employers that you’re serious about the job and understand what’s required under New Zealand law.
If you want to work in security, you need the right training. A Certificate Of Approval (COA) is a legal requirement for many frontline roles, and you must complete the mandatory unit standards to get it. The training helps you stay safe, manage conflict, and work with confidence.
This is for anyone starting out in the security industry or already working in it. It applies to people applying for a Licence or a Certificate Of Approval, including crowd controllers, property guards, and personal guards. It’s designed to help you understand the job and keep yourself and others safe.
ServiceIQ makes security training easy for both trainees and employers. The learning is practical, focused on real situations, and built around the skills people actually use on the job. Trainees get clear guidance and support, and employers get staff who are confident, safe, and ready to work.
The assessments are NZQA-approved, so everyone knows the training meets national standards. It’s a simple way to build skills that make a real difference on the frontline.
The NZQA unit standards awarded are:
- US27364 – Demonstrate knowledge of the security industry in the pre-employment context
- US27360 – Describe conflict management in a security context
- US27361 – Manage conflict situations in a security context
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About the provider
On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.
You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.
You also get the satisfaction of earning while you learn, and gaining a national qualification.
We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.
Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.
Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.