Online short courses
Course details
About the course
Better service, faster. Anyone can upskill online
Over 30,000 people have upskilled with ServiceIQ’s online short courses. You and/or your staff can too. Whether it’s new staff you need to upskill quickly, or experienced people who need a refresh, the courses are practical and contain the essential information you need to know to help protect and build your business. They are also quick, can be completed anytime, anywhere, and when you succeed you gain a certificate.
We are always updating and adding new courses, so please keep checking here for what's new. You will need to create an account to have access to these courses. If you would like more information about our full suite of qualifications, please visit our training programmes area.
Please note: Short online courses cannot be refunded, and the purchase is final.
Listed below are the short courses we currently have on offer.
Hospo Safe – your online food and workplace safety essential
Meeting the requirements of the Health and Safety at Work Act and the Food Act is essential for every hospitality business. Hospo Safe is an industry-endorsed, two-part online training programme designed to give kitchen and front of house staff the practical knowledge they need to protect your business, customers, and team. Covering both food safety and workplace health and safety, this comprehensive course helps reduce the risk of foodborne illness, cross-contamination, and workplace injury while supporting compliance with government regulations.
Delivered online and completed in just a few hours, Hospo Safe provides staff with clear, practical guidance on food hazards, allergens, temperature control, hygiene practices, safe food storage, and cleaning procedures, as well as workplace responsibilities, hazard management, manual handling, incident reporting, emergencies, and security. The programme helps you demonstrate compliance to regulators and gives you peace of mind that your business is operating safely, responsibly, and professionally.
Cost: $91.00 + GST
Introduction to Customer Service Skills
Great customer service is often the key difference between businesses that simply compete and those that truly succeed. The Customer Service Skills online course equips your staff with the practical tools and confidence to create positive, memorable customer experiences across retail, hospitality, tourism, and travel. From first impressions and professional presentation to non-verbal communication and service tips and tricks, this essential course covers everything your team needs to know to make customers feel welcome, valued, and keen to return.
Delivered online for easy access anytime, anywhere, this quick course includes a certificate for those who successfully complete the quiz. It helps businesses build customer loyalty, attract new customers, and enhance their reputation, while supporting both permanent and casual employees to interact professionally, understand their impact, and strengthen their customer service skills.
Cost: $36.00 + GST
Introduction to Visitor Experience
Skilled staff are the key to delivering visitor experiences that turn into great reviews, glowing recommendations, and repeat business. The Introduction to Visitor Experience online course helps your team understand what truly sets exceptional visitor experiences apart from standard customer service. Designed for tourism businesses, it equips both new and existing staff with the knowledge and confidence to make the right impression from day one.
This easy-to-access online course takes around 90 minutes to complete and includes a certificate for those who successfully pass the quiz. It covers visitor expectations, the essential ingredients of a memorable experience, and the skills needed to confidently engage with people from around the world. The course supports businesses to strengthen their reputation and attract new business, while helping employees build confidence, understand their impact, and deliver outstanding care to every visitor.
Cost: $42.00 + GST
Resolving Customer Complaints Effectively
Knowing how to handle customer complaints effectively is essential to protecting your reputation and delivering great service. The Resolving Customer Complaints Effectively online course gives you and your team the practical skills, confidence, and industry-endorsed techniques to turn challenging situations into positive outcomes. Ideal for hospitality, retail, travel, and tourism, it equips staff with proven strategies to manage and resolve issues professionally and constructively.
This easy-to-access online course takes around an hour to complete and includes a certificate for those who successfully pass the quiz. It covers what customers value, a practical 7-step complaint resolution process, strategies for handling difficult situations, and tips to help prevent complaints from occurring in the first place. The course supports businesses to protect their reputation, retain loyal customers, and stand out for excellent service, while helping employees build confidence and valuable career skills.
Cost: $36.00 + GST
Being a Responsible Gambling Host
If gambling is offered at your venue, meeting strict legal requirements is essential to protect your customers, staff, members, and business. The Being a Responsible Gambling Host online course is an industry-endorsed programme that equips you and your team with the knowledge and confidence to meet host responsibility obligations. Designed for venues with gaming machines and TAB outlets, it supports staff to understand their role in minimising harm and maintaining a safe, compliant environment.
This easy-to-access online course takes around an hour to complete and includes a certificate for those who successfully pass the quiz. It covers your legal responsibilities as a host, how to identify and respond to signs of problem gambling, how to approach and support customers appropriately, and the services available for assistance. The course helps businesses meet compliance requirements, avoid the risks of non-compliance, and strengthen their reputation, while giving employees the skills and confidence to manage gambling-related situations responsibly.
Cost: $36.00 + GST
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Hospo Safe Introduction to Customer Service Skills Introduction to Visitor Experience Resolving Customer Complaints Effectively Being a Responsible Gambling Host
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Benefits of online short courses
Watch this video about the benefit of ServiceIQ's online short courses to the Upper Hutt Cosmopolitan Club.
About the provider
On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.
You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.
You also get the satisfaction of earning while you learn, and gaining a national qualification.
We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.
Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.
Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.