New Zealand Certificate in Contact Centres – Level 3
Course details
| NZQF Level | 3 |
|---|
About the course
No matter what business you’re in, each customer touchpoint is your most important. The New Zealand Certificate in Contact Centres Level 3 has been designed by industry experts to deliver everything you and your people need. Fitting seamlessly with your business needs and operating procedures, it delivers valuable technical and soft skills and knowledge. It is ideal for anyone in a customer service, support, contact centre, or related role.
About the provider
On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.
You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.
You also get the satisfaction of earning while you learn, and gaining a national qualification.
We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.
Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.
Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.