Tourism programmes
Course details
About the course
Whether you run a local attraction or manage a nationwide business that delivers thrills and excitement to thousands of customers a month, the people you employ will make a big difference to your success.
Unlike many businesses, you’re entertaining and caring for your customers from start to finish, whether it’s for just a few hours or for weeks.
Your staff have to be on the ball and trained to react well to any situation, keeping customers happy. That takes dedication, the right attitude and good skills and knowledge gained through training.
Tourism job roles include general manager, duty manager, owner/operator, tour manager, tour guide, counter and service staff, and driver plus, of course, all the roles involved in the hospitality and retail sides of your business.
Choose the right programme for you
ServiceIQ’s programmes take between four months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.
About the provider
On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.
You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.
You also get the satisfaction of earning while you learn, and gaining a national qualification.
We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.
Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.
Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.