Retail programmes
Course details
About the course
Customers expect great in-store, online, and after-sales experiences. Service is the thing that customers are most likely to complain about.
Excellent customer service drives the success of some of the country’s most popular retailers. From New Zealand’s own Z Energy, to award-winning boutiques like Carven Streetwear, the business of selling is better for your bottom line when your people have the retail skills they need to make shopping a pleasure for your customers.
Even better, ServiceIQ makes it easy to upskill with on-job training programmes. Choose from entry level skills and knowledge, through to management qualifications. Or talk to us today about how we can help you find the right programme for your business.
Choose the right programme for you
ServiceIQ’s programmes take between four months to two years to complete. Employees learn at their own pace and training mostly takes place in the workplace.
About the provider
On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.
You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.
You also get the satisfaction of earning while you learn, and gaining a national qualification.
We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.
Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.
Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.