New Zealand Certificate in Retail (Customer Service and Sales Support)

The purpose of this qualification is:
- to provide a pre-entry induction for individuals who are interested in working in the service, sales and retail sectors
- to provide for those individuals who are interested in working in the service, sales and retail sectors a credential that will support their future employment opportunities to work, under general supervision, across different retail career pathways
- to establish standards of professional practice for customer service and sales support that can provide customers, both internal and external, with confidence in the service they receive.

MSL is a foundation training provider which has helped thousands of people into employment or further study since we began in 1998, when MSL Training was established in Papatoetoe by Paul Marks and Ralph Fairbrother. Both realised the need for sales education and as a result the first course introduced was retail. It was a small class of 8-10 students and a room was hired at the Allenby Motor Inn in Papatoetoe.

Paul and Ralph soon realised their students needed more skills and training and in 1999 MSL Training Group Ltd was formally registered as a Private Training Establishment specialising in foundation education. We ran courses in our specialist areas of computing, business, hospitality, literacy and numeracy, and career coaching. So we know how to help you get into employment or on the pathway to further training.