New Zealand Certificate in Retail (Customer Service and Sales Support)
Course details
| NZQF Level | 2 |
|---|
About the course
Fast-learners are always welcome in the retail industry and they can take up a spot as a frontline sales assistant, cashier, store merchandiser or store manager.
Customer service and communication skills are important skills to have, and our programme is tailored toward building those fundamental frontline skills. That said, making a sale is always crucial in retail work. Increase your confidence in cross-selling, promoting, and upselling the latest product inventory.
In this course, you will learn practical skills such as time management, product awareness, and customer service techniques. The goal is to enable you to engage customers so that you can give them a positive shopping experience.
Build a career in retail today!
PROGRAMME CONTENT INCLUDES:
- Customer service
- Store security
- Product knowledge
- Sales skills
- Displays and merchandising
- Payment transactions
- Personal presentation
- Industry related knowledge
- Up to date CV that is stored on a secure database for future updates
- and much much more!!!
Entry requirements
All students who wish to enrol must go through a selection interview process. Participants who meet these eligibility are able to take part in these programmes:
- Aged 16 years and above and left school
- Commitment to completing the qualifications
- Have an appropriate level of literacy & numeracy skill to study at level 1 or 2
*This course is not available to international students.
About the provider
People Potential started in 1991 in Whangārei and today we have campuses in Whangārei, Kaikohe, Papakura and flexible delivery options available in Dargaville and Hamilton.
The business has proved sustainable because of some key factors. The first is the extraordinary group of people who work together. They have the same vision, the same core values and they bring their passion and their hearts to work on a daily basis. They share an implicit belief in the ability of their students to achieve, helping them to find success early and often. Tutors get the opportunity to work alongside some amazing community partners, work with students from all walks of life and have a chance to give back to their community.
People Potential strongly value their stakeholders and thrive on collaboration