New Zealand Certificate in Retail

The purpose of this qualification is:
- to provide competent employees who are able to work in entry level positions in the retail sector
- to provide for those individuals who are working in entry level positions using retail and customer service skills, a credential that will support their career opportunities across a range of organisations in the retail sector
- to establish standards of professional practice for retail and customer service skills that can provide customers with confidence in the service they receive.

MSL is a foundation training provider which has helped thousands of people into employment or further study since we began in 1998, when MSL Training was established in Papatoetoe by Paul Marks and Ralph Fairbrother. Both realised the need for sales education and as a result the first course introduced was retail. It was a small class of 8-10 students and a room was hired at the Allenby Motor Inn in Papatoetoe.

Paul and Ralph soon realised their students needed more skills and training and in 1999 MSL Training Group Ltd was formally registered as a Private Training Establishment specialising in foundation education. We ran courses in our specialist areas of computing, business, hospitality, literacy and numeracy, and career coaching. So we know how to help you get into employment or on the pathway to further training.