New Zealand Certificate in Tourism (Level 4) (Operations)

The purpose of this qualification is to provide the tourism industry with individuals who can support and enhance the visitor experience, and through their skills and knowledge uphold the importance of tourism to the New Zealand economy. The qualification will benefit the community by enhancing New Zealand's tourism visitor experiences and bringing economic benefits to the country.

Graduates will be able to deliver, and assist in supporting the delivery of, a quality visitor experience across a range of organisations in the tourism industry. They will also be able to contribute to decision making and demonstrate an understanding of team leadership, business systems and processes. Their applied skills and knowledge will involve working under broad guidance, and they may also have some responsibility for the performance of others.

Endorsements are available to show that graduates met the qualification outcomes in either an Operations or a Visitor Information context.

The Operations endorsement reflects the generic needs of the wider tourism industry and shows graduates are able to use New Zealand destination knowledge covering all major New Zealand regions. Whereas the Visitor Information endorsement reflects the specialist visitor information role and shows graduates are able to use detailed local/regional destination knowledge to meet customer needs and sales opportunities.

Indigenous values of manaakitanga and whanaungatanga in relation to travel and tourism may be encompassed in the holistic outcomes of this qualification.

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