New Zealand Certificate in Contact Centres

The purpose of this qualification is to provide the contact centre industry with individuals with knowledge and skills needed to interact in contact centres.

Graduates of this qualification will benefit from holding a credential that will improve job prospects and increase knowledge and skills applicable within contact centres.

Communities will benefit from having qualified people with relevant contact centre skills that can process customer enquiries efficiently and effectively.

Organisations that contract contact centres will benefit from having contact centres with qualified people able to process customer enquiries efficiently and effectively.

Graduates will be capable of working within organisational parameters with limited supervision.

MIT is one of the largest providers of technical, vocational, and professional education in New Zealand, and has been awarded the highest possible rating, Category One, by the NZQA.

MIT has five campuses across Auckland, with a wide range of subjects for you to choose from. Our campuses and study facilities are located right in the heart of the industry — giving you access to the skills, networks and contacts you need.

MIT exists to transform lives. No matter where you are in your life or student journey, MIT has a place for you.

Get ready to make your next move and come join us, where the best makers are made.