New Zealand Certificate in Contact Centres
Course details
| NZQF Level | 4 |
|---|
About the course
The purpose of this qualification is to provide the contact centre industry with individuals with specialised knowledge and skills to interact in contact centres.
Graduates of this qualification will benefit by holding a credential that will support advancing job prospects with specialised knowledge and skills applicable within contact centres.
Communities will benefit from having qualified people with specialised relevant contact centre skills that can process complex customer enquiries efficiently and effectively.
Organisations that contract contact centres will benefit from having contact centres with qualified people able to process complex customer enquiries efficiently and effectively.
Graduates will be capable of self-managing within organisational parameters under broad guidance.
Graduates of this qualification will benefit by holding a credential that will support advancing job prospects with specialised knowledge and skills applicable within contact centres.
Communities will benefit from having qualified people with specialised relevant contact centre skills that can process complex customer enquiries efficiently and effectively.
Organisations that contract contact centres will benefit from having contact centres with qualified people able to process complex customer enquiries efficiently and effectively.
Graduates will be capable of self-managing within organisational parameters under broad guidance.
About the provider
If you want a career in hospitality, cookery, business, contact centre, retail, construction, electrical engineering, health, plumbing and gasfitting or early childhood then NZMA is a great choice!
We have seven thriving campuses - four in Auckland (Sylvia Park, Auckland City, Manukau and Otahuhu), one in Hamilton, Wellington plus a dedicated construction training facility in Otahuhu. So wherever you live, NZMA has got you covered!
All of our campuses are fully equipped with purpose-built, top of the line facilities. From bars, cafes and commercial kitchens, to retail shops, live contact centre suites and construction workshops - our realistic workplace training environments will get you work-ready quicker.