De-escalation Skills and Techniques for the

Micro-credential Overview This micro-credential is designed to provide de-escalation skills and techniques for people working in the health and wellbeing sector. The purpose of this micro-credential is to formally recognise the skills and techniques required to manage and de-escalate challenging situations. By mastering de-escalation approaches, graduates help reduce the risk of harm, foster respectful interactions, and support recovery-oriented care. Learners who complete the De-escalation Skills and Techniques for the Health and Wellbeing Sector micro-credential will make meaningful contributions to their communities by enhancing safety, communication, and wellbeing in high-stress environments.

Learners will have theoretical and practical knowledge to demonstrate competencies required to:

Describe the role of communication in de-escalation when working in a health or wellbeing setting. Describe the triggers that can lead to behaviours of concern, and the correct use of de-escalation when working in a health or wellbeing setting.

Content includes:

Communication (verbal / non-verbal) Active listening Self-awareness and building relationships Setting boundaries Triggers and stages in an aggressive event (trigger, escalation, crisis point, recovery, post-crisis depression) De-escalation techniques (verbal / non-verbal) Safety plans Team planning and process Sensory modulation Use of family / whānau and community supports (e.g. formal and informal peer support).

Prerequisites Learners need to be working in a relevant sector. Learners are also required to have reasonable computer literacy as micro-credential assessments are only offered online (via Aka Toi). It is recommended but not a requirement for learners to hold a Level 4 health and wellbeing qualification. Learning and Assessment Resources Learning and assessments will be completed via Careerforce’s online learning platform, Aka Toi. Download micro-credential brochure