The New Zealand Diploma in Hospitality Management – Level 5

In any successful restaurant, bar, café or club, skilled hospitality managers make the difference between a good and great customer experience. Specially designed for higher level hospitality management, the New Zealand Diploma gives your senior people the vital skills and capability to provide outstanding customer service.

It covers everything they need to know, from effective operations management, financial management, to people management and development for business success. They also upskill in food and beverage management.

Benefits for your business

Upskilling your people in this qualification helps you:

• build strong teamwork u increase productivity 
• energise your workplace 
• put reliable systems in place 
• plan with confidence from accurate financial reporting and informed decision making 
• fulfill your business’s legal responsibilities 
• bring out the very best in your people 
• develop and retain great employees 
• increase employee motivation and loyalty
  
• offer a seamless guest service at every level 
• get great reviews and recommendations.
  

Benefits for your employees

Upskilling in this qualification helps your people:

• confidently manage and lead the team 
• understand the importance of their role for your business 
• increase their motivation 
• enjoy even greater career satisfaction 
• gain an internationally recognised qualification endorsed by industry.

On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.

You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.

You also get the satisfaction of earning while you learn, and gaining a national qualification.

We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.

Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.

Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.