New Zealand Apprenticeship in Retail

Customers choose where to shop based on service, product, price, location and so much more.

But it’s skilled, talented and committed people that pull all that together and drive success for your business. Staff with the right skills and knowledge make your store the top choice for your customers.

ServiceIQ helps you offer talented, up-and-coming employees an apprenticeship that delivers everything they need to impress your customers and help you run a slick operation. It’s also vital for growing a serious career in retail or management.

The programme is easily delivered to your staff, on-job, and at a pace that works for you.

Benefits for your business

Upskilling your staff with this Apprenticeship helps you:

• meet your customers’ expectations for consistent great service 
• increase productivity and sales 
• strengthen your business with well-trained employees 
• retain skilled people and reduce costs associated with high staff turnover 
• cut training costs by up-skilling staff while they’re on the job 
• satisfy your legal obligations under consumer, health, safety, and other legislation 
• maintain security and minimise loss 
• boost morale and loyalty by offering nationally recognised qualifications 
• continuously enhance your service as employees apply their new skills on-job.

Benefits for your employees

Upskilling your staff with this Apprenticeship helps them:

• gain the right skills to do a great job 
• earn while they learn 
• increase their job satisfaction 
• take on more responsibility and management 
• apply business measures to sales 
• build a career with the nationally recognised New Zealand Apprenticeship in Retail (Level 3 & 4).
  

How the programme works 

The programme involves training in the workplace. Your store manager or supervisor trains your apprentice on the job and measures how well they are learning what they need to know. It’s a time proven method that allows your apprentice to master new skills by applying them continually as they work.

A training plan outlines the skills your apprentice needs to learn, and when they need to learn them by.

Much of the learning can be self-taught using the supplied programme resources.

Your apprentice and their manager are supported by a ServiceIQ Assessor, or your own internal assessor, who monitors the training and progress, and carries out practical assessments of your apprentice’s skills in your workplace.

Strong support all the way

Your ServiceIQ Sector Advisor signs your apprentice on as a trainee and mentors their progress throughout the programme. It includes quarterly visits with you and your apprentice to discuss their progress, set goals, and complete assessments.

How long is the programme?

Apprentices are encouraged to work at their own pace, around you and your business. The average completion time is 24 months.

On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.

You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.

You also get the satisfaction of earning while you learn, and gaining a national qualification.

We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.

Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.

Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.