Course details

New Zealand Certificate in Contact Centres (Level 3)

About the course

Overview
An introductory qualification for people working in a contact centre and covers the range of basic knowledge and skills required in this industry. Suits: Contact Centre staff

Delivery
Workplace assessment using logbooks on Skills Bank
Consists of 4 Modules

Pricing
$350+GST – 7 month duration

About the provider

As the largest Industry Training Organisation in the country Skills works across 23 different industries from plumbing, and electrical through to scaffolding, real estate and more. We act as a broker between industry, government and training providers, to develop standard setting qualifications, that will help develop the leaders of tomorrow.

For more than 25 years, we’ve been helping train up the next generation of tradies and professionals. We work with industries to ensure that qualifications provide trainees with the right skills at the right time.