Professional Skills for the Service Sector (Destination Knowledge to Enhance the Visitor Experience)
Course details
| NZQF Level | 3 |
|---|
About the course
When it comes to providing memorable and exceptional experiences for your customers, it’s the people who make all the difference. Will your guests leave with the best impression?
If you’re involved in the business of looking after guests, visitors or tourists, you want to make the right impression the first time and every time – whether you’re booking travel experiences, offering sightseeing advice, telling stories of Māori legends, or even giving driving directions.
Toi Ohomai has developed a fully customisable training scheme, delivered in short, punchy bites, to take you to the next level.
This course has been developed in close collaboration with industry experts to make sure that, by the end of it, you’ll stand out from the crowd – for all the right reasons!
- Tourism in the local region
- Enhancing and adding value to the visitor's experience
- Storytelling in tourism
- Māori place names, Māori tourism organisations, and areas of cultural significance
- Communication and problem-solving skills
Upon successfully completing the requirements you'll receive the award of:
- Professional Skills for the Service Sector (Destination Knowledge to Enhance the Visitor Experience) (Level 3)
About the provider
Toi Ohomai Institute of Technology is the largest tertiary provider in the Bay of Plenty and the third largest institute of technology in New Zealand. We are home to more than 14,000 students, more than 1,000 staff, and we offer more than 150 study options ranging from certificate to post-graduate level.