National Diploma in Hospitality (Management) (Level 5)

The holder of this qualification will have a sound knowledge of underpinning management theory as applicable to the hospitality industry and will be able to perform core, practical activities at an operational level.

This qualification is intended for people with no prior experience in hospitality but who wish to acquire broad knowledge and understanding of the operational divisions of this sector. The knowledge and understanding gained through attaining this qualification will provide sound preparation for entry into management-level positions within the hospitality industry, particularly in the areas of Food and Beverage Service, Accommodation, and Kitchen Production. The breadth of knowledge and practical experience acquired through this qualification will equip holders of the qualification to be valuable staff members across a range of operational divisions.

People awarded this qualification will be capable of leading a small team and/or managing a small business unit within a large establishment. They will be capable of applying management theory to operational situations as they arise. Holders of this qualification will also be able to provide high levels of customer service through the direct provision of operational service.

On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.

You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.

You also get the satisfaction of earning while you learn, and gaining a national qualification.

We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.

Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.

Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.