New Zealand Diploma in Tourism and Travel

The purpose of this qualification is to provide the tourism and travel industries with individuals who can contribute to the effective implementation of processes in the tourism industry and proactively support and enhance the visitor experience, and through their skills and knowledge uphold the importance of tourism to the New Zealand economy. The qualification will benefit the community by enhancing New Zealand's tourism visitor experiences and bringing economic benefits to the country.

Graduates will be able to deliver, and assist in supporting the delivery of, a quality visitor experience across a range of organisations in the tourism and travel industries. Their applied skills and knowledge will require taking full responsibility for the nature, quantity and quality of outcomes, and they may also have some responsibility for the management of learning and performance of others.

Indigenous values of manaakitanga and whanaungatanga in relation to travel and tourism may be encompassed in the holistic outcomes of this qualification.

On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.

You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.

You also get the satisfaction of earning while you learn, and gaining a national qualification.

We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.

Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.

Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.