New Zealand Certificate in Tourism (Introductory Skills)

The purpose of this qualification is to provide the tourism industry with individuals who can support and enhance the visitor experience, and through their basic skills and knowledge recognise the importance of tourism to the country's economy.

This qualification has been specifically designed to provide a pre-entry induction qualification for people who are interested in entering the tourism industry in a range of basic positions, and to provide a credential that will support their future employment opportunities to work, under supervision, across the different tourism career pathways. The qualification will benefit the community by enhancing the country's tourism visitor experiences and bringing economic benefits to the country.

Graduates will have basic knowledge, skills and personal attributes required as a base for further training in the tourism industry, or sufficient for entry level positions in the tourism industry. Holders of this qualification will be capable of operating at an entry level under general supervision.

Indigenous values of manaakitanga and whanaungatanga in relation to travel and tourism may be encompassed in the holistic outcomes of this qualification.

On-job training takes place in your workplace. It means that you, as an employee, gain essential skills and knowledge while doing your job.

You learn the specific skills for your job and career and, by upskilling in the real work environment, gain the know-how plus proven experience to solve problems, meet challenges and deal with tasks that you will face day to day.

You also get the satisfaction of earning while you learn, and gaining a national qualification.

We offer a full range of on-job training programmes, apprenticeships and quick online courses for the retail, hospitality, travel, tourism, museums and aviation sectors.

Our programmes are designed for people at every level of the business, from new entrant to supervisor and manager.

Our expert training advisors are also there to support you and your employer throughout the process from enrollment to assessment and successful completion of the programme.