Course details

NZ Diploma in Technical Support Level 5
NZQF Level 5

About the course

Develop a broader understanding of core concepts and practical skills in IT, with a technical support focus, to better prepare you for an entry-level job in the ICT industry. Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team, or independently with a broad level of supervision.



This qualification prepares students for the following international certifications: CompTIA A+, CCNA1 and ITIL Foundation.


Entry requirements

Entry requirements

  • Open entry to students with interview
  • Preference will be given to students with qualifications in Information Technology Level 3/4 and above, and/or NCEA level 2/3 OR overseas high school certificate
  • English Requirements (International students): IELTS Academic score of 5.5 with no band less than 5.0 or other NZQA approved criteria.
  • Take the first step

About the provider

Founded in 2003, NZSE is an accredited NZQA Category One provider of tertiary qualifications in Business, Early Childhood Education, Healthcare, IT, Retail, Security, Military and University Preparation. With campuses in New Lynn, Manukau, Auckland CBD and Hamilton. 


Whatever career path you choose at NZSE you will get the benefits of practical experience, industry connections and internationally recognised qualifications. NZSE is funded by the Tertiary Education Commission (TEC), and we have strong partnerships with leading universities and polytechnics such as University of AUT, Massey and Waikato. Our programmes provide a broad variety of educational opportunities and pathways for both international and domestic students. 

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